RETURN POLICY

At Handmade Crochet Garden, every product is carefully handmade with love, attention, and craftsmanship. Because our products are handmade, slight variations in color, size, shape, stitching, or design may occur. These natural variations make every item unique and are not considered defects.

Please read our Return Policy carefully before placing your order.

1. RETURN ELIGIBILITY

You may request a return if:

• You received the wrong product.
• The product arrived damaged.
• The product has a manufacturing defect.
• The product is significantly different from the item you ordered.
• An item is missing from your delivered order.

You must contact us within 3 days of receiving your order to report any issue.

Return requests submitted after 3 days may not be accepted.

2. NON-RETURNABLE ITEMS

We do not accept returns for:

• Customized or personalized products.
• Made-to-order crochet items.
• Products made according to the customer’s selected color, size, pattern, or design.
• Items that have been used, worn, washed, damaged, altered, or repaired.
• Products damaged because of improper use or handling.
• Items returned without their original packaging.
• Products returned without prior approval from Handmade Crochet Garden.
• Minor handmade variations in color, shape, size, stitching, or finishing.
• Products where the customer has changed their mind after receiving the order.
• Products ordered in the wrong color, design, quantity, or size by the customer.

For hygiene reasons, certain wearable accessories may not be eligible for return after they have been worn or used.

3. HANDMADE PRODUCT VARIATIONS

All Handmade Crochet Garden products are handmade. Therefore, the final product may have slight differences from the photographs displayed on our website or social media pages.

Differences may occur because of:

• Handmade stitching and finishing.
• Lighting used during photography.
• Mobile, laptop, or computer screen settings.
• Availability of yarn, thread, beads, flowers, ribbons, or decorative materials.
• Natural differences between individually handmade items.

These small variations are normal and will not qualify as a reason for return, refund, or exchange.

4. DAMAGED OR INCORRECT PRODUCTS

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 3 days of delivery.

You may be required to provide:

• Your full name.
• Order number.
• Contact number.
• Clear photographs of the product.
• A clear video showing the issue.
• Photographs of the outer packaging.
• An unboxing video recorded from the moment the parcel is opened.

We strongly recommend recording an unboxing video before opening the parcel completely. Claims related to missing, damaged, or incorrect products may not be accepted without reasonable photographic or video evidence.

Once we review and approve your claim, we may offer:

• A replacement product.
• An exchange.
• Store credit.
• A partial refund.
• A full refund, where appropriate.

The available solution will depend on the nature of the issue and product availability.

5. RETURN CONDITION

To qualify for a return, the product must be:

• Unused and unworn.
• Unwashed.
• Undamaged.
• In its original condition.
• Inside its original packaging.
• Returned with all accessories, tags, cards, decorative items, and free gifts.
• Accompanied by proof of purchase.

Products that do not meet these conditions may be rejected and returned to the customer.

6. RETURN APPROVAL

Do not send any product back without contacting us first.

All returns must be approved by Handmade Crochet Garden before shipment. After approval, we will provide return instructions.

Any parcel sent to us without prior approval may not be accepted, exchanged, or refunded.

7. RETURN SHIPPING COST

If the return is due to an error by Handmade Crochet Garden, such as receiving the wrong or damaged product, we may cover the reasonable return shipping cost after reviewing and approving the claim.

If the return or exchange is requested because of the customer’s mistake, preference, incorrect selection, or change of mind, the customer will be responsible for:

• Return delivery charges.
• Replacement delivery charges.
• Any additional product price difference.
• Any packaging or handling charges, where applicable.

Original shipping charges are generally non-refundable.

8. EXCHANGE POLICY

Exchanges may be offered depending on product availability and approval.

An exchange may be allowed if:

• The product is unused and in its original condition.
• The exchange request is submitted within 3 days of delivery.
• The requested replacement product is available.
• The product is not customized, personalized, or made to order.

If the replacement item has a higher price, the customer must pay the difference.

If the replacement item has a lower price, the remaining amount may be provided as store credit. Cash refunds for the difference may not always be available.

Only one exchange may be allowed per order.

9. CUSTOMIZED AND PERSONALIZED ORDERS

Customized, personalized, and made-to-order products are created specifically according to the customer’s instructions.

These products cannot be returned, exchanged, or refunded unless:

• The product arrives damaged.
• We sent the wrong customized product.
• The final item is materially different from the confirmed order details.

Customers are responsible for checking all names, spellings, colors, sizes, dates, designs, and other customization details before confirming the order.

Handmade Crochet Garden will not be responsible for mistakes in information provided or approved by the customer.

10. ORDER CANCELLATION

You may request an order cancellation before production or order processing begins.

Once a handmade, customized, personalized, or made-to-order product has entered production, the order cannot be cancelled.

If an order has already been dispatched, it cannot be cancelled. The customer may also be responsible for delivery and return charges if they refuse to accept the parcel.

Handmade Crochet Garden reserves the right to cancel an order due to:

• Product unavailability.
• Incorrect pricing.
• Payment verification issues.
• Incomplete customer information.
• Delivery service restrictions.
• Suspected fraudulent activity.
• Circumstances beyond our reasonable control.

If a prepaid order is cancelled by us, the eligible payment amount will be refunded.

11. REFUSED OR UNDELIVERED PARCELS

Customers must provide a complete and accurate delivery address and remain available to receive the parcel.

If a parcel is returned because:

• The customer refused delivery.
• The customer was unavailable.
• The phone number was incorrect or unreachable.
• The address was incomplete or incorrect.
• The delivery company could not contact the customer.

The customer may be required to pay the delivery charges again before the parcel is resent.

Any advance payment or deposit may be adjusted against delivery, return, packaging, customization, or handling expenses.

12. REFUNDS

Refunds are only issued after the returned product has been received and inspected.

Once the returned product is inspected, we will notify you whether your refund has been approved or rejected.

Approved refunds may be issued through:

• Bank transfer.
• Easypaisa.
• JazzCash.
• Original payment method, where available.
• Store credit.

Refund processing may take approximately 7 to 14 business days after approval, depending on the payment method and financial institution.

The following amounts may be deducted from the refund where applicable:

• Original shipping charges.
• Return shipping charges.
• Payment gateway charges.
• Cash-on-delivery charges.
• Packaging costs.
• Damage caused by the customer.
• Missing accessories, gifts, or packaging.

13. SALE AND DISCOUNTED ITEMS

Sale, clearance, promotional, and discounted products are generally non-returnable and non-refundable.

An exception may be considered only if the product arrives damaged, defective, or incorrect.

Discounted items may only be eligible for exchange or store credit at our discretion.

14. FREE GIFTS AND PROMOTIONAL ITEMS

If your order included a free gift, promotional item, bundle item, or complimentary product, it must also be returned in unused and original condition when returning the main product.

If a free gift or promotional item is missing, used, or damaged, its value may be deducted from the refund.

Free gifts cannot be returned or exchanged separately.

15. COLOR AND DISPLAY DIFFERENCES

We try our best to display product colors accurately. However, actual colors may appear slightly different because of:

• Screen brightness.
• Display settings.
• Camera lighting.
• Photography conditions.
• Yarn or material batch variations.

Minor color differences will not be considered a defect and will not qualify for return or refund.

16. PRODUCT CARE

Crochet products are delicate and require careful handling.

Damage caused by:

• Rough use.
• Pulling threads.
• Improper washing.
• Machine washing.
• Harsh chemicals.
• Bleach.
• Excessive heat.
• Incorrect storage.
• Normal wear and tear.

Will not qualify for return, exchange, or refund.

Customers should follow any care instructions provided with the product.

17. RETURN INSPECTION

All returned products will be inspected before an exchange, replacement, store credit, or refund is approved.

We reserve the right to reject a return if:

• The item appears used or worn.
• The product has been washed.
• The product is damaged after delivery.
• The original packaging is missing.
• Accessories or complimentary items are missing.
• The product has been altered.
• The return request contains false or misleading information.
• The product does not match the item originally delivered.

18. CONTACT INFORMATION

For return, exchange, damaged product, or order-related assistance, contact Handmade Crochet Garden:

Phone: +923438367760
Email: handmadegarden.pk@gmail.com
Address: C-81, Block 2, Karachi East, Baloch Colony, Pakistan
Website: handmadecrochetgarden.store

When contacting us, please include your order number, full name, contact number, and clear evidence of the issue.

19. POLICY UPDATES

Handmade Crochet Garden reserves the right to update, change, or modify this Return Policy at any time without prior notice.

Any changes will be published on our website. The policy available on the website at the time of the return request will apply.

By purchasing from Handmade Crochet Garden, you confirm that you have read, understood, and agreed to this Return Policy.