SHIPPING POLICY

Thank you for shopping with Handmade Crochet Garden. We carefully prepare and pack every order to ensure that your handmade products reach you safely and in good condition.

Please read this Shipping Policy before placing your order.

1. ORDER PROCESSING TIME

All orders are processed after confirmation.

Because many of our products are handmade, customized, or made to order, processing time may vary depending on the product, design, quantity, and current order volume.

Standard ready-made orders are usually processed within 1 to 3 working days.

Customized, personalized, or made-to-order products may require additional time. The estimated preparation time will be communicated to the customer where necessary.

Orders are not normally processed on Sundays, public holidays, or official closure days.

2. ORDER CONFIRMATION

After placing an order, customers may receive confirmation through:

• Phone call

• WhatsApp

• Email

• Website notification

Customers must provide a valid phone number and complete delivery address.

Handmade Crochet Garden reserves the right to hold or cancel an order if the customer cannot be contacted for confirmation.

3. DELIVERY TIME

Orders are generally delivered within 3 to 7 working days after dispatch, depending on the customer’s location and courier service.

Delivery times may vary for:

• Remote areas

• Small cities or villages

• Customized products

• High-order periods

• Public holidays

• Weather disruptions

• Courier delays

• Government restrictions

• Unforeseen circumstances

Delivery times are estimates and are not guaranteed.

4. SHIPPING LOCATIONS

We currently deliver orders across Pakistan to serviceable locations covered by our courier partners.

Delivery to certain remote or restricted areas may not be available.

If your location is outside the courier service area, we may contact you to discuss an alternative delivery method or cancel the order.

5. SHIPPING CHARGES

Shipping charges may vary according to:

• Delivery location

• Product weight

• Parcel size

• Order quantity

• Courier company

• Cash-on-delivery charges

• Special packaging requirements

Applicable shipping charges will be displayed at checkout or communicated before order confirmation.

Shipping charges are generally non-refundable.

6. CASH ON DELIVERY

Cash on Delivery may be available for selected orders and locations.

Customers must pay the full payable amount to the courier at the time of delivery.

For customized, personalized, large, or high-value orders, Handmade Crochet Garden may require full or partial advance payment before production or dispatch.

We reserve the right to disable Cash on Delivery for customers with repeated refused or undelivered orders.

7. ADVANCE PAYMENT ORDERS

Some orders may require advance payment, including:

• Customized products

• Personalized products

• Bulk orders

• Large-quantity orders

• Special designs

• High-value orders

• Orders for remote locations

Production or processing will begin after payment confirmation.

Advance payments for customized or made-to-order products may be non-refundable once production has started.

8. ORDER TRACKING

Once your order is dispatched, tracking details may be shared through WhatsApp, SMS, email, or another available communication method.

Tracking information may take some time to become active after dispatch.

Customers are responsible for tracking their shipment and remaining available to receive the parcel.

9. CORRECT DELIVERY INFORMATION

Customers must provide accurate and complete delivery details, including:

• Full name

• Active phone number

• Complete house or office address

• Street or road name

• Area

• City

• Nearby landmark, where necessary

Handmade Crochet Garden will not be responsible for delays, returns, or failed delivery caused by incorrect, incomplete, or outdated customer information.

Additional delivery charges may apply if the parcel must be resent.

10. DELIVERY ATTEMPTS

Courier companies may make one or more delivery attempts.

Customers should keep their phone active and answer courier calls.

If the customer is unavailable, the courier may:

• Attempt delivery again

• Hold the parcel temporarily

• Return the parcel to Handmade Crochet Garden

The number of delivery attempts depends on the courier company’s policy.

11. REFUSED OR UNDELIVERED ORDERS

An order may be returned if:

• The customer refuses delivery

• The customer is unavailable

• The phone number is switched off or incorrect

• The customer does not respond to courier calls

• The delivery address is incomplete or incorrect

• The location is not serviceable

• The customer fails to pay the Cash-on-Delivery amount

If a parcel is returned for any of these reasons, the customer may be required to pay:

• Original shipping charges

• Return shipping charges

• Re-delivery charges

• Additional packaging charges, where applicable

Prepaid amounts may be adjusted against these charges.

12. ORDER CANCELLATION BEFORE DISPATCH

Customers may request cancellation before the order is processed, customized, produced, or dispatched.

Once an order has entered production or has been dispatched, cancellation may not be possible.

Customized or personalized orders cannot be cancelled once work has started.

13. DELAYED SHIPMENTS

Although we make every effort to deliver orders on time, delays may occur because of:

• Courier service problems

• Weather conditions

• Road closures

• Public holidays

• Strikes

• Political disruptions

• Natural disasters

• Government restrictions

• High order volume

• Incorrect customer information

• Remote delivery locations

• Events beyond our reasonable control

Handmade Crochet Garden is not responsible for delays caused by third-party courier services or circumstances beyond our control.

14. DAMAGED PARCELS

Customers should inspect the outer packaging before accepting the parcel.

If the parcel appears severely damaged, opened, wet, crushed, or tampered with, customers should:

• Take clear photographs

• Record a video

• Inform the courier

• Contact Handmade Crochet Garden immediately

Customers are strongly advised to record a complete unboxing video from the moment the parcel is opened.

Claims for damaged, missing, or incorrect products should be reported within 3 days of delivery.

15. MISSING OR INCORRECT PRODUCTS

If your parcel contains a missing, damaged, or incorrect product, contact us within 3 days.

Please provide:

• Order number

• Full name

• Contact number

• Clear photographs

• Unboxing video

• Images of the parcel packaging

• Courier label image

Claims may not be approved without sufficient evidence.

Approved cases will be handled according to our Return Policy and Refund Policy.

16. PARCEL INSPECTION

In most cases, customers may not be allowed to open the parcel before making payment because courier companies do not offer open-parcel service.

Customers should accept the parcel and record an unboxing video before fully removing the product from its packaging.

17. PRODUCT PACKAGING

All products are packed with care to reduce the risk of damage during delivery.

Packaging may include:

• Protective wrapping

• Boxes

• Bags

• Bubble wrap

• Decorative packaging

• Courier packaging

Packaging style may vary depending on the product and availability of materials.

Minor damage to the outer courier packaging does not necessarily mean the product inside is damaged.

18. MULTIPLE SHIPMENTS

Large orders or orders containing different products may be shipped in separate parcels.

Customers may receive separate tracking numbers and deliveries.

Additional shipping charges may apply if the order requires multiple shipments.

19. BULK AND CUSTOM ORDERS

Bulk, event, wedding, customized, and corporate orders may require a separate delivery schedule.

Estimated production and shipping time will depend on:

• Quantity

• Design complexity

• Material availability

• Customer approval

• Delivery location

Customers should place bulk orders in advance to avoid delays.

20. INTERNATIONAL SHIPPING

International shipping may not be available for all products or destinations.

Where international shipping is offered, customers will be responsible for:

• International courier charges

• Customs duties

• Import taxes

• Clearance charges

• Local handling fees

• Any other destination-country charges

Handmade Crochet Garden is not responsible for customs delays, import restrictions, or additional charges imposed by another country.

Customers should contact us before placing an international order.

21. CHANGE OF DELIVERY ADDRESS

Customers must request an address change before dispatch.

Once the order has been shipped, the delivery address may not be changed.

If the courier allows an address change, additional charges or delays may apply.

Handmade Crochet Garden is not responsible if an order is delivered to the original address provided by the customer.

22. SHIPPING RISK

Responsibility for the parcel is transferred to the courier after dispatch.

However, Handmade Crochet Garden will reasonably assist customers in submitting complaints or tracking delayed shipments.

We do not control the courier company’s operations and cannot guarantee an exact delivery date or time.

23. FORCE MAJEURE

Handmade Crochet Garden will not be responsible for delayed or failed delivery caused by events beyond our control, including:

• Floods

• Earthquakes

• Fires

• Severe weather

• War

• Civil unrest

• Government restrictions

• Road blockages

• Internet or system failures

• Courier shutdowns

• Public emergencies

• Labor disputes

24. POLICY CHANGES

Handmade Crochet Garden reserves the right to update, modify, or change this Shipping Policy at any time.

Changes will be published on our website.

The policy available at the time of order placement will apply to that order.

25. CONTACT INFORMATION

For shipping, delivery, tracking, or order-related assistance, contact Handmade Crochet Garden:

Phone: +923438367760

Email: handmadegarden.pk@gmail.com

Address: C-81, Block 2, Karachi East, Baloch Colony, Pakistan

Website: handmadecrochetgarden.store

When contacting us, please provide your full name, order number, phone number, and delivery details.