Terms of service

TERMS OF SERVICE

Welcome to Handmade Crochet Garden. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website.

Throughout these Terms, the words "we," "our," and "us" refer to Handmade Crochet Garden, while "you" and "your" refer to the customer or website user.

1. ACCEPTANCE OF TERMS

By using this website, creating an account, placing an order, or communicating with us, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement.

  • You agree to comply with these Terms of Service and all applicable laws.

2. PRODUCTS

Handmade Crochet Garden specializes in handmade crochet products.

Because every product is handmade:

  • Each item is unique.

  • Slight variations in size, color, stitching, design, texture, and finishing may occur.

  • Product photographs are for illustration purposes.

  • Actual products may vary slightly due to handmade craftsmanship and screen display differences.

These variations are not considered defects.

3. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to:

  • Discontinue any product.

  • Modify product designs.

  • Change materials if necessary.

  • Limit product quantities.

  • Refuse or cancel any order.

4. PRICING

All prices displayed on our website are in Pakistani Rupees (PKR).

Prices may change without prior notice.

Although we strive for accuracy, pricing errors may occasionally occur. If an incorrect price is displayed, we reserve the right to cancel the order before shipment.

5. ORDERS

After placing an order, you will receive an order confirmation.

Order confirmation does not guarantee acceptance.

We reserve the right to:

  • Cancel suspicious orders.

  • Reject incomplete orders.

  • Request additional verification.

  • Refuse service to anyone.

6. PAYMENT

We accept approved payment methods available on our website.

Orders will only be processed after successful payment confirmation or order verification where applicable.

We reserve the right to cancel orders with failed or suspected fraudulent payments.

7. CUSTOMIZED ORDERS

Customized and personalized products are made specifically according to customer requirements.

Customers are responsible for confirming:

  • Names

  • Spellings

  • Colors

  • Sizes

  • Dates

  • Design preferences

  • Personalization details

Customized products cannot be cancelled, returned, or exchanged once production has started unless the mistake was made by Handmade Crochet Garden.

8. SHIPPING

Delivery times provided on our website are estimates only.

Delivery may be delayed due to:

  • Public holidays

  • Weather conditions

  • Courier delays

  • Natural disasters

  • Government restrictions

  • High order volumes

  • Other circumstances beyond our control

We are not responsible for courier delays after dispatch.

Customers must provide an accurate shipping address and active contact number.

9. ORDER CANCELLATION

Orders may only be cancelled before production or dispatch.

Orders cannot be cancelled after:

  • Production has started

  • Personalization has begun

  • The order has been shipped

We reserve the right to cancel orders due to product unavailability, payment issues, pricing errors, delivery restrictions, or suspected fraudulent activity.

10. RETURNS AND REFUNDS

Returns, exchanges, and refunds are governed by our Return Policy and Refund Policy.

By placing an order, you agree to those policies.

11. CUSTOMER RESPONSIBILITIES

Customers agree to:

  • Provide accurate information.

  • Use the website lawfully.

  • Not misuse the website.

  • Not interfere with website security.

  • Not attempt unauthorized access.

  • Not submit false orders.

  • Not use the website for fraudulent purposes.

12. INTELLECTUAL PROPERTY

All content on Handmade Crochet Garden, including but not limited to:

  • Logos

  • Product images

  • Product descriptions

  • Designs

  • Graphics

  • Text

  • Website layout

  • Branding

is the property of Handmade Crochet Garden and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or use our content without our written permission.

13. USER CONTENT

If you submit reviews, comments, photos, or other content, you grant Handmade Crochet Garden a non-exclusive, royalty-free right to use, display, publish, and promote such content for marketing and business purposes.

You confirm that the content you submit does not violate any third-party rights.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Handmade Crochet Garden shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of business

  • Delivery delays

  • Third-party courier issues

  • Website interruptions

  • Technical errors

  • Product misuse

  • Customer negligence

Our maximum liability shall never exceed the purchase price paid for the affected product.

15. WEBSITE ACCURACY

We make every effort to ensure the information on our website is accurate.

However, we do not guarantee that all content, pricing, product descriptions, images, or availability information will always be error-free or current.

We reserve the right to correct errors without prior notice.

16. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for:

  • Their content

  • Their services

  • Their privacy practices

  • Their terms

  • Their products

Accessing third-party websites is entirely at your own risk.

17. PRIVACY

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.

18. FORCE MAJEURE

Handmade Crochet Garden shall not be liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Earthquakes

  • Epidemics

  • Government actions

  • Internet outages

  • Power failures

  • Labor disputes

  • War

  • Civil unrest

  • Transportation disruptions

19. TERMINATION

We reserve the right to suspend or terminate your access to our website without notice if you violate these Terms or engage in fraudulent, abusive, or unlawful activities.

20. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

21. CHANGES TO THESE TERMS

We reserve the right to modify these Terms of Service at any time.

Updated versions will be published on this website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

22. CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

Handmade Crochet Garden

Phone: +923438367760

Email: handmadegarden.pk@gmail.com

Address: C-81, Block 2, Karachi East, Baloch Colony, Pakistan

Website: handmadecrochetgarden.store

We are happy to assist you with any questions regarding our products, services, or policies.